Return & Exchange Policy

YOU MUST BE 21 YEARS AND UP TO VISIT THIS SITE.  PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY PRIOR TO USING OUR WEBSITE.  YOUR USE OF THIS SITE IN ANY FASHION REPRESENTS YOUR ACCEPTANCE AND ACKNOWLEDGMENT OF THE PROVISIONS SET FORTH BELOW.  IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, AND IF YOU ARE NOT OVER THE AGE OF 21, DO NOT USE THIS WEBSITE.

We have a 15 – day Return Policy, which means you have 15 days after receiving your item to request a Return.

Bourbonhavenltd.us (hereinafter the “Website” or “Site”) is an online store owned and operated by Bourbon Heaven LTD, a Alabama company (hereinafter “Bourbon Heaven LTD”).  All prices are subject to change without notice.  Bourbon Heaven LTD is not responsible for typographical errors and reserves the right to change incorrect pricing at its sole and absolute discretion.  Bourbon Heaven LTD reserves the right, at its sole and absolute discretion, to revise these terms and conditions at any time.  Your continued and ongoing use of the Website following any such changes acknowledges your acceptance of those changes and their applicability to you.  If you do not agree with these terms and conditions of use, please do not use this Website. In the event you breach any of these terms and conditions of use, and if you are not over the age of 21, your right to use this Website shall automatically terminate.

All captions, titles or section headings of these terms and conditions are for ease of reference only and shall not affect the interpretation or construction of any provisions herein.  Wherever the word “including” or “include” shall appear, such term shall be construed to mean “including without limitation” or “include without limitation,” as the case may be

This Return and Exchange Policy (“Return and Exchange Policy”) shall be read in conjunction with the Terms of Service, Privacy Policy, and Shipping Policy that can all be found at Bourbonhavenltd.us

Thank you for choosing Bourbon Heaven LTD, the online store for premium and rare bourbon whiskey. We value your satisfaction and want you to have a great shopping experience with us. Please read our return/refund policy carefully before placing your order. Who can order from us? You must be at least 21 years old to order from us. You must also provide a valid ID and signature upon delivery. We do not ship to PO boxes, APO/FPO addresses, or international locations. We does not ship to HAWAII or P.O. boxes under any circumstances.

·        BOURBON HEAVEN LTD DOES NOT OFFER ANY REFUNDS OR RETURNS. ALL SALES ARE FINAL. If we decide to make an exception, a twenty percent (20%) restocking fee will be deducted from your refund. Shipping costs will not be refunded. If the product in question was initially shipped free of charge due to any promotions, we will deduct thirteen dollars ($30.00) from the refund for shipping and handling.

·        Failed Delivery Attempts. If you fail to receive your order after the allocated number of attempts of delivery under the shipping agency’s policies, and the product is sent back to Bourbon Heaven LTD, a twenty percent (20%) restocking fee will be deducted from your refund. Shipping costs will not be refunded. If the product in question was initially shipped free of charge due to any promotions, we will deduct thirteen dollars ($30.00) from the refund for shipping and handling. If the package is returned to Bourbon Heaven LTD damaged because of failed delivery attempts or refusal of delivery, you are responsible for the full cost of the order.

·        Exchanges and Store Credit. Exchanges and Store Credit are determined on a case-by-case basis, but are limited to the following scenarios:

1.     Damaged Product. If your product was received significantly damaged, you may be eligible for an identical replacement if the product is in stock and you have purchased Bourbon Heaven LTD shipping insurance at the time of checkout. In the event that the product is no longer in stock, you may be eligible for store credit in the amount of the purchase price of the damaged item, including shipping costs.

2.     Incorrect Orders. If the product you received does not match the product on the receipt of your order, we will ship you the correct item that matches your receipt upon receiving the incorrect item back via a Bourbon Heaven LTD provided return label. If the item is no longer in stock, we will issue you store credit in the amount of the purchase price of the incorrect item.

·        All sales are final. If you need to cancel an order that has not yet been packaged or shipped a refund may be issued at our discretion and a ten percent (10%) restocking fee may be applied.

Return Process

To initiate a return or refund, please contact us at info@bourbonhavenltd.us or call us at  +1 (888) 901-9772. We will provide you with a return authorization number and instructions on how to ship the product back to us. You are responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable. Once we receive and inspect your returned product, we will notify you by email whether your return/refund request has been approved or rejected. If approved, we will process your refund within 5 business days and credit it to your original method of payment. Please note that we reserve the right to refuse any return or refund that does not meet our policy requirements. We also reserve the right to charge a restocking fee of up to 20% of the product price for any return or refund.

What if you receive a wrong, damaged, or defective product? If you receive a wrong, damaged, or defective product from us, please contact us within 48 hours of delivery at info@bourbonhavenltd.us or call us at +1 (888) 901-9772. We will apologize for the inconvenience and offer you a replacement or a full refund, depending on the availability of the product and your preference. We will also cover the shipping costs for returning the product to us and sending you a new one. Please do not send us back any wrong, damaged, or defective product without contacting us first. We will not be able to process your return/refund request without a prior authorization from us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only exchange damaged, wrong product, wrong size, or defective. If you need to exchange an item, don’t hesitate to contact us at info@bourbonhavenltd.us which we’ll process; no restocking fee will apply for the exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original Payment method. Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund too.

What if you have any questions or issues with your order? If you have any questions or issues with your order, please contact us at info@bourbonhavenltd.us or call us at +1 (888) 901-9772. We are available Monday-Saturday, 10 am-7 pm (UTC-5). We will do our best to resolve your problem as soon as possible.

Thank you for shopping with us! We hope you enjoy our products and services. Cheers!

Bourbon Heaven LTD